Director of Product Development & Developer Experience Advocate
A SEASONED TEAM LEADER WITH A RICH HISTORY SPANNING OVER 15 YEARS, WHO HAS CONSISTENTLY SPEARHEADED SUCCESSFUL TEAMS AND DIGITAL INITIATIVES. INVOLVING COMPREHENSIVE PROJECT LEADERSHIP FROM INCEPTION TO DELIVERY, PRIORITISING HIGH-QUALITY OUTCOMES THROUGH ADEPT STAKEHOLDER COLLABORATION AND TEAM MANAGEMENT.
Donal’s strength lies in being a versatile generalist, seamlessly wearing multiple hats that encompass roles such as data analysis, in-depth research, and the cultivation of meaningful customer relationships. His unwavering focus is on ensuring that every project has a tangible impact on both customer satisfaction and overall business success.
Diversity and challenge are not just embraced but welcomed as opportunities for growth. Donal thrives when stepping outside his comfort zone, constantly seeking new perspectives.
As a lifelong learner and self-proclaimed contrarian, he approaches every challenge with a data-driven mindset, ensuring that decisions are informed and aligned with strategic objectives.
Projects
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Transforming Mastercard's Approach to API Product Development
Mastercard Developers is the one front door for all of Mastercard’s API products & services. It is a marketplace for over 100 APIs, providing access to Mastercard’s broad range of services over the web. Under Donal’s strategic plan to improve the consistency and quality of these services, the platform saw a 91% increase in measurable excellence metrics thanks to improved tooling, an award winning developer experience, and an API-first design mantra.
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Automating Card Loyalty Validation at Merchant Partners
Mastercard works with a vast range of vendors and merchants to build loyalty campaigns, offering benefits to customers for using their Mastercard. Donal identified an opportunity to automate vendor integrations & worked with 5 different teams to introduce a reusable process. This saved over 1 month of lost productivity each year for all 5 teams.
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Breathing New Life into Mastercard's Approach to Sharing BIN Data
A BIN is the first 8 digits of a payment card and allows merchants to retrieve vital information about the issuer and a card’s configuration. It is important for this data to be accurate for card acceptance. Under Donal’s guidance how this data is shared was reconfigured, reducing onboarding time, cost, and customer integration time.